What can I do if I don't receive my order after the estimated time of arrival?

This is rare, but it may happen. Most likely your package is delayed due to an unforeseen situation such as extreme weather, public holidays, or peak shipping seasons.

In these cases we kindly ask our customers to first check with their local post office to see if their package is being held there. We also kindly ask customers to check with friends and neighbors to see if they have collected the parcel on their behalf. 

Each package will have a delivery deadline that is based on the recommendations of the shipping company given to Gearbest. After the deadline has been reached we will offer a solution for your order in our Customer Service.