This process applies strictly to Customer Service issues. For separate legal issues such as copyright, please view our legal page here.
If the customer is dissatisfied with the solution offered by our Customer Service, the customer may contact our Ticket Supervisor by submitting a new ticket in "submit a formal complaint" section as follows:
Here are the steps:
Contact us > Submit a ticket > Select Returns & Warranty > Submit a formal complaint
All complaints will be answered within 24 hours except on weekends and public holidays.
Note: Livechat and telephone are exclusively presales channels. We do not resolve aftersales complaints over Livechat or via phone.
