Tips on warranty & returns

The product is OK, but I do not like it, what should I do? You have 45 days from receiving the product to contact us for a return. If you wish to return the item for an exchange or refund you will have to pay the shipping cost both ways. Shipping fees are at the customers expense and are non-refundable. At Gearbest we will strive to serve you the best, as long as the returned items are unused, brand new, and come with all original tags and their original packaging we will offer you a refund. Any product that has been used or damaged by the user is automatically disqualified from a return.

The product is OK, but I do not like it, what should I do?
You have 45 days from receiving the product to contact us for a return.  If you wish to return the item for an exchange or refund you will have to pay the...
Sun, 16 Jun, 2019 at 10:39 PM
How to request warranty (return, repair and refund)
If your item has an issue, please first submit a ticket to our Support Center Please carefully follow our warranty process to minimize any delays: 1. Desc...
Mon, 17 Jun, 2019 at 3:16 AM
Missing item(s), wrong item(s) or incorrect package sent
Please be sure to open the parcel and carefully check the contents before signing for the package. For any issues, please carefully follow our warranty pro...
Mon, 17 Jun, 2019 at 3:16 AM
Other special product warranty
1. This applies to: clothing, shoes, watches & jewelry, flashlights, phone and tablet accessories, drink ware, home gadgets, home decors, party supplie...
Mon, 17 Jun, 2019 at 3:17 AM
Returns and Compensation Process
If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm...
Mon, 17 Jun, 2019 at 3:17 AM
Lifetime Technical Support
Reliable, helpful and flexible, 10DollarStore.com offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the suppo...
Mon, 17 Jun, 2019 at 3:18 AM
Apparel Return Process
30 Day Money Back Guarantee & Returns process Within 30 days of receiving the item, if you are dissatisfied with the order, please follow the warranty ...
Mon, 17 Jun, 2019 at 3:18 AM