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Knowledge base
General
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Getting Started
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Getting started with us
Your account
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Orders and Tracking
Your order
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Order & Tracking
3
Package Cannot Be Tracked
Tracking Information Invalid
Track My Package
A
0
Not Received After the Estimated Shipping Time
1
Not Received After the Estimated Shipping Time
Track My Package
0
Order Still Not Shipped
1
Order Still Not Shipped
What Shipping Methods are Available?
1
What Shipping Methods are Available?
How Do I Track My Order?
1
How Do I Track My Order?
How Long Will it Take To Get My Package?
1
How Long Will it Take To Get My Package?
FAQs
Shipping FAQs
0
Returns & Warranty
5
Tips on warranty & returns
7 Day Dead on Arrival (DOA) Guarantee
45 Day Money Back Guarantee
One Year Repair Warranty
Warranty Exemptions and Notes
Tips on warranty & returns
7
The product is OK, but I do not like it, what should I do?
How to request warranty (return, repair and refund)
Missing item(s), wrong item(s) or incorrect package sent
Other special product warranty
Returns and Compensation Process
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Payment Methods
1
Payment Methods
Dropshipping
4
What is dropshipping?
How does dropshipping benefit you?
How to do dropshipping with 10DollarStore.com?
How to start your dropshipping business?
Gifts and coupons
Gifts
1
How do I get my FREE Gift Card?
Coupons
5
What kind of Gift Card can I get?
How do I use a coupon?
Do coupon codes have a validity date?
What happens if I forgot to use my coupon during the checkout?
Why does the price increase after I use a coupon?
Information collected
Privacy policy
12
What information do we collect?
What do we use your information for?
Legal Basis for the Processing of Personal Information
Your rights
How do we protect your information?
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Terms and Conditions
14
User account
Ordering
Order Cancelation
Shipping and Delivery
Exchange and Returns (Money Back Guarantee)
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Cookie Policy
4
Cookies
What are cookies?
How do we use cookies?
How to control cookies
Pre-sale
Presale Shipping Inquiries
1
Pre-sale
Shipping Cost
1
Shipping Cost
Shipping Time
1
Shipping Time
What is shipping guarantee?
1
What is shipping guarantee?
Account
Account Management
1
Change Login Password
Update Account Information
1
Update Account Information
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